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Overview / Objectives of the position:

Reporting to the Senior Programme Quality Coordinator (SPQC), the Accountability Coordinator will provide leadership and technical expertise to ensure that GOAL’s Accountability system is implemented effectively. S/he will be the focal point in the programme for all aspects of Accountability. A key part of the role will be capacity building and remote support to the Accountability Team inside Syria, as well as for GOAL’s partner organisations. Advocating for accountable programmes will be key to this role which should ensure evidence-based programming and donor compliance in a remote management context.

Main responsibilities:;

Job Responsibility #1:; Leadership and Management

20% of Time:;

  • Oversee the activities of GOAL’s Accountability Team in Syria, which includes community feedback and beneficiary verification activities, providing leadership, technical support, and oversight.
  • Ensure that GOAL Syria’s programme portfolio is aligned with and meets standards set by the IASC Accountability to Affected Populations (AAP) framework and the Core Humanitarian Standard (CHS). Ensure also that implementation plans for such are designed and rolled out.
  • Support the development of job descriptions, management structures and performance management, alongside the Field Accountability Coordinator based in Syria.
  • Oversee the Accountability budget, ensuring appropriate grant budgets are developed and spending is in line with those budgets.
  • Line manage the Accountability Officer, and CFM Officer within the Amman office, ensuring that delegated tasks are carried out.
  • Participate in GOAL Global AAP Working Group bringing their own experience and that of the GOAL Syria context to the wider group.

Job Responsibility #2: Capacity Building

10% of Time: ;

  • Conduct staff and partner workshops on AAP and CHS to increase awareness around humanitarian action and CHS commitments.
  • Provide technical support to GOAL’s local partners to develop and manage Community Feedback Mechanisms (CFM), beneficiary verification, and other Accountability matters.
  • Lead and support the development of a common platform for CFM data and analysis.
  • Provide capacity building, technical support, and training to the Accountability Team based in Syria as well as the Programmes Team on all areas of Accountability.
  • Work with partners to conduct beneficiary verification processes in line with GOAL Syria’s guidelines.
  • In close coordination with GOAL’s Partnership Coordinator, develop and monitor partner work plans to implement Accountability processes.

Job Responsibility #3: Support to Programme Quality

20% of Time:

  • Feed into the overall programme strategy, providing data and analysis as required for strategic purposes and new programme design, including proposal development.
  • Ensure that all grant proposals include solid Accountability components.
  • Work with Technical Coordinators to develop community consultation and participation plans for sectoral interventions.
  • Participate in the Protection Mainstreaming Working Group to ensure that an Accountability approach is mainstreamed across all sector programming as part of GOAL Syria’s protection mainstreaming strategy.
  • Work with GOAL Syria’s Gender Equity and Social Inclusion Advisor to ensure that GOAL’s accountability approach is aligned with good practices and standards.
  • Engage and coordinate with the GOAL Syria Learning Department to ensure that learning systems facilitate the capture and capitalisation of learning opportunities generated by the CFM.
  • Work with the Global Accountability Advisor to ensure that GOAL’s Syria’s Accountability activities in-line with agency standards and that relevant learning can be shared across other GOAL country programmes. Collaborate with the Accountability Advisor where opportunities arise to share GOAL Syria’s lessons learned and promotion of its achievements in AAP.

Job Responsibility #4:; Accountability and Reporting ;

20% of Time:;

  • Oversee the roll-out of activities and training within the GOAL Syria Accountability Framework and update the framework as needed.
  • Continue to develop and improve on GOAL’s independent monitoring systems designed to ensure Accountability, both to beneficiaries and to donors. Report accurate Accountability figures and activities as needed for new grant proposals and existing grant reporting.
  • Report GOAL Syria’s CFM data to the GOAL Global Accountability Advisor on a quarterly basis through an established flow process.

Job Responsibility #5:; Oversight of GOAL’s Community Feedback Mechanism

10% of Time:

  • Ensure effective oversight and smooth running of GOAL Syria’s Community Feedback Mechanism (CFM).
  • Ensure that feedback, suggestions, and complaints received by the CFM are referred to the relevant department (Programmes or otherwise) in a routine manner for consideration, response, and, where necessary, changes or course corrections.
  • Conduct periodic reviews/evaluations of the CFM and performance of GOAL Syria programme portfolio against key Accountability benchmarks.
  • Address and advise on queries raised internally at country programme or at HQ
  • Ensure all communications received by GOAL Syria, are referred to relevant entities or focal points for action through a pre-agreed flow process.
  • Ensure that CFM and the Whistleblowing procedures for serious cases are adapted to the context and are is accessible and available to staff and project participants.

Job Responsibility #6:; Oversight of GOAL’s Beneficiary Verification Functions

10% of Time:;

  • Oversee the activities of the independent Beneficiary Verification Team, ensuring beneficiary 100% re-verification and verification processes are independent and consistent.
  • Oversee GOAL Syria’s annual 100% beneficiary re-verification process and ensure proper documentation and reporting.
  • Report on the results of the 100% re-verification results and verification results to GOAL Syria management and to the donor.
  • Analyse and asses the results of verification activities to inform future and ongoing programme decision making.

Job Responsibility #7:; Serious Complaints and Conflict of Interest Management

10% of Time:;

  • Ensure that all allegations received by CFM channels managed by the Community Feedback Officer (CFO) are properly entered to the serious complaints database with the needed information.;
  • Work closely with the Community Feedback Officer (CFO) to ensure that all serious cases received by GOAL Syria or GOAL HQ, are referred for investigation.
  • Work closely with the Investigation Coordinator to ensure that all cases referred are well received and action has been taken, ensuring the Accountability Team can feedback to the complainant accordingly.
  • Ensure that all conflicts of interest (COI) related to beneficiaries are reviewed by the COI Reviewer, in this case the Accountability Officer (AO).
  • Work with MIS Coordinator/Manager to ensure that COIs referred by the COI Reviewer are embedded within the 100% beneficiary verification exercise, and that the results will be received separately and confidentiality.

Requirements: Technical & Functional skills

  • Bachelor’s degree in in social sciences, international development or other relevant field.
  • Minimum of one (1) year of managing staff.
  • At least 3 to 4 years of experience developing and implementing of complaint/accountability frameworks in humanitarian action.
  • Knowledge of Core Humanitarian Standards and Accountability to Affected Population Frameworks.
  • Experience of, and commitment to, working through systems of community participation and accountability
  • Politically and culturally sensitive with qualities of patience, tact and diplomacy
  • Fluency in written and spoken English
  • Experience working and building the capacity of partners on technical issues

Requirements: GOAL Competencies

  • Communication: Skilled communicator and ability to work effectively across multiple cultures, including remotely.
  • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.
  • Work style: Highly organized team player, pro-active and with demonstrated strong personal initiative and interpersonal skills.
  • Travel: Ability and willingness to travel to Turkey and regionally when required.


  • Good contextual knowledge of North West Syria ‐ social, cultural and economic context, priorities and constraints.
  • Fluent in written and spoken Arabic
  • Ability to work effectively and independently within a multi-cultural team with differing areas of expertise.


  • Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include;rigorous background and reference checks in the selection process for all candidates.;;

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.; Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.; This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.; We would therefore advise interested applicants to submit an application as early as possible.;

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.


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