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Learning Officer - Syria

12 Months contract, based in Amman

Overview;/ Objectives;of the;position:;

As part of the Monitoring, Evaluation and Learning Team,;the Learning Officer;will;be responsible for;systematically;capturing;and;sharing of;programmatic learning,;while;ensuring;their application throughout GOAL Syria programme and beyond.;The Learning Officer will establish;mechanisms for;the ongoing capture, management and;dissemination;of learning and promote its;sharing;throughout the;GOAL Syria;programme;and the wider organization at large.;Tasks will focus on designing;knowledge and learning capture;methodologies as well as;the strategic dissemination;of lessons learnt tailored for;programme;staff;across WASH, Food Security,;Shelter, MPCA,;and Emergency sectors.;The Learning;Officer;will;design learning resources and visualisation tools;including;infographics, graphs, charts, one-page snapshots and/or summaries of findings, and other user-friendly products within;GOAL Syria;programming;for targeted internal and external audiences.;The learning products will be shared with GOAL MEAL and Communications HQ teams for further dissemination within and outside the organization.;

Main responsibilities:;

Supporting organisational learning;

  • Identify key;conduits for capturing learning;such as;GOAL Syria’s;Community;Complaints and Response Mechanism;(CCRM), third party monitoring, GOAL internal monitoring data;and GOAL partners.;
  • Design and roll out;the GOAL Syria;Learning Capture and Capitalization Framework;;
  • Lead on the design and development of a;Knowledge Management Platform;for GOAL Syria;and oversee its roll out.;
  • Design and conduct regular;Learning Review Consultations & Workshops;with key stakeholders in;GOAL Syria programme.;Ensure after-action reviews and lessons learned exercises, including data collected through;CCRM;and other participative forms of community engagement and feedback collection.;
  • Establish and lead learning capture processes with GOAL partners;including facilitating regular forums to discuss lessons learnt;and their application to future programme design.;;
  • Work closely with the MEL;and Accountability;Coordinators;and Programme Coordinators to derive key insights and lessons learnt;that;form content;for strategic;briefs,;reports;and communication materials;targeting;a variety of external audiences including;donors,;and;partners.;;
  • Responsible for documenting and production of best practices, lessons learnt success stories and other communication. Strategically disseminate findings, knowledge and guidance through various avenues, including but not limited to communities of practice, virtual or on-site workshops, conferences, and webinars, at global, regional or country-specific levels.;
  • Support the;Syria Communications Officer in providing content for the GOAL HQ comms team on GOAL’s work in Syria;
  • Liaise with GOAL’s HQ MEAL team for dissemination of learning products within and outside the organization, placement on GOAL’s internal learning;depository.;


  • Publish reports, highlight success stories, communicate program impact/overall results.;
  • Participate in the process of annual program review and planning.;
  • Contribute to donor reports;providing quality analysis on;how GOAL capitalises on;learning;to enhance and improve programming.;


  • Responsible for;design, roll out and;oversight of the;GOAL Syria;Knowledge Management Platform.;;
  • Promotes innovation throughout the project intervention, sharing of knowledge and good practices and encourage staff to do that same.;
  • Document and share learning – ensure requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented.;
  • Keep abreast of developments in learning technologies;to ensure that GOAL programming remains agile and relevant, and;in order to advise and recommend tools and strategies to capture;programmatic adaptations;and results.;
  • Liaise with GOAL HQ Learning Team to ensure learning is reflected across the organization systematically as well as to ensure that relevant learning captured in other GOAL country programmes is shared with GOAL Syria.;;


  • Perform other duties and responsibilities as required.;;;

Requirements:;Technical & Functional skills;

  • MSc Degree in relevant field;(Social Sciences, International Development;Knowledge Management,;Communication,;Food Security,;Public Health).;
  • Proven experience in food security,;livelihoods, WASH, and emergency programming and/or related fields.;
  • At least three;(3);years of experience in a position with similar responsibilities and tasks;preferably with international NGOs;or operational UN agencies.;
  • Excellent writing and verbal;communication;skills in English.;
  • Experience in qualitative and quantitative research methodologies,;and;analysis;– this is essential.;
  • A;basic understanding of statistical analysis;
  • High level presentation skills;and experience using a variety of visual and written communication approaches.;Experienced in designing and leading workshops to facilitate the capture of learning and best practices.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint;

Requirements:;GOAL Competencies;;

  • Communication:;Skilled communicator and ability to work effectively across multiple cultures, including remotely.;;
  • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.;
  • Work style:;Highly organized team player, pro-active and with demonstrated strong personal initiative. Proven solid analytical, and communication skills.;
  • Travel:;Ability and willingness to travel to Turkey and regionally when required.;;


  • Good contextual knowledge of;North West;Syria;‐;social, cultural and economic context, priorities and constraints.;
  • Strong interpersonal skills and ability to work effectively and independently within a multi-cultural team with differing areas of expertise.;
  • Fluency in;Arabic;is a distinct advantage.;;

General terms and conditions;

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:;

  • Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.;
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.;
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.;


  • Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include;rigorous background and reference checks in the selection process for all candidates.;;

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.; Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.; This means that we will close adverts as soon as we have found the right;candidate,;and this may be before the published closing date.; We would therefore advise interested applicants to;submit an application;as early as possible.;


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