Skip to content

Apply for this position

Apply Now

Learning Officer - Syria

12 Months contract, based in Amman

Overview/ Objectivesof theposition:

As part of the Monitoring, Evaluation and Learning Team,the Learning Officerwillbe responsible forsystematicallycapturingandsharing ofprogrammatic learning,whileensuringtheir application throughout GOAL Syria programme and beyond.The Learning Officer will establishmechanisms forthe ongoing capture, management anddisseminationof learning and promote itssharingthroughout theGOAL Syriaprogrammeand the wider organization at large.Tasks will focus on designingknowledge and learning capturemethodologies as well asthe strategic disseminationof lessons learnt tailored forprogrammestaffacross WASH, Food Security,Shelter, MPCA,and Emergency sectors.The LearningOfficerwilldesign learning resources and visualisation toolsincludinginfographics, graphs, charts, one-page snapshots and/or summaries of findings, and other user-friendly products withinGOAL Syriaprogrammingfor targeted internal and external audiences.The learning products will be shared with GOAL MEAL and Communications HQ teams for further dissemination within and outside the organization.

Main responsibilities:

Supporting organisational learning

  • Identify keyconduits for capturing learningsuch asGOAL Syria’sCommunityComplaints and Response Mechanism(CCRM), third party monitoring, GOAL internal monitoring dataand GOAL partners.
  • Design and roll outthe GOAL SyriaLearning Capture and Capitalization Framework
  • Lead on the design and development of aKnowledge Management Platformfor GOAL Syriaand oversee its roll out.
  • Design and conduct regularLearning Review Consultations & Workshopswith key stakeholders inGOAL Syria programme.Ensure after-action reviews and lessons learned exercises, including data collected throughCCRMand other participative forms of community engagement and feedback collection.
  • Establish and lead learning capture processes with GOAL partnersincluding facilitating regular forums to discuss lessons learntand their application to future programme design.
  • Work closely with the MELand AccountabilityCoordinatorsand Programme Coordinators to derive key insights and lessons learntthatform contentfor strategicbriefs,reportsand communication materialstargetinga variety of external audiences includingdonors,andpartners.
  • Responsible for documenting and production of best practices, lessons learnt success stories and other communication. Strategically disseminate findings, knowledge and guidance through various avenues, including but not limited to communities of practice, virtual or on-site workshops, conferences, and webinars, at global, regional or country-specific levels.
  • Support theSyria Communications Officer in providing content for the GOAL HQ comms team on GOAL’s work in Syria
  • Liaise with GOAL’s HQ MEAL team for dissemination of learning products within and outside the organization, placement on GOAL’s internal learningdepository.


  • Publish reports, highlight success stories, communicate program impact/overall results.
  • Participate in the process of annual program review and planning.
  • Contribute to donor reportsproviding quality analysis onhow GOAL capitalises onlearningto enhance and improve programming.


  • Responsible fordesign, roll out andoversight of theGOAL SyriaKnowledge Management Platform.
  • Promotes innovation throughout the project intervention, sharing of knowledge and good practices and encourage staff to do that same.
  • Document and share learning – ensure requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented.
  • Keep abreast of developments in learning technologiesto ensure that GOAL programming remains agile and relevant, andin order to advise and recommend tools and strategies to captureprogrammatic adaptationsand results.
  • Liaise with GOAL HQ Learning Team to ensure learning is reflected across the organization systematically as well as to ensure that relevant learning captured in other GOAL country programmes is shared with GOAL Syria.


  • Perform other duties and responsibilities as required.

Requirements:Technical & Functional skills

  • MSc Degree in relevant field(Social Sciences, International DevelopmentKnowledge Management,Communication,Food Security,Public Health).
  • Proven experience in food security,livelihoods, WASH, and emergency programming and/or related fields.
  • At least three(3)years of experience in a position with similar responsibilities and taskspreferably with international NGOsor operational UN agencies.
  • Excellent writing and verbalcommunicationskills in English.
  • Experience in qualitative and quantitative research methodologies,andanalysis– this is essential.
  • Abasic understanding of statistical analysis
  • High level presentation skillsand experience using a variety of visual and written communication approaches.Experienced in designing and leading workshops to facilitate the capture of learning and best practices.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Requirements:GOAL Competencies

  • Communication:Skilled communicator and ability to work effectively across multiple cultures, including remotely.
  • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.
  • Work style:Highly organized team player, pro-active and with demonstrated strong personal initiative. Proven solid analytical, and communication skills.
  • Travel:Ability and willingness to travel to Turkey and regionally when required.


  • Good contextual knowledge ofNorth WestSyria‐social, cultural and economic context, priorities and constraints.
  • Strong interpersonal skills and ability to work effectively and independently within a multi-cultural team with differing areas of expertise.
  • Fluency inArabicis a distinct advantage.

General terms and conditions

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.


  • Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to includerigorous background and reference checks in the selection process for all candidates.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the rightcandidate,and this may be before the published closing date. We would therefore advise interested applicants tosubmit an applicationas early as possible.

Apply for this position

Apply Now