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; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Shelter Coordinator

Country: Syria ResponseLocation: Amman, Jordan Reports to: RESTORE DirectorDirect Reports: Senior Shelter Officer

General Description of the Programme

GOAL is an international emergency and development NGO dedicated to alleviating the suffering of the poorest and most vulnerable.; GOAL was established in 1977 and is currently operational in 14 countries world-wide. GOAL began operations within Northern Syria in 2012 responding to the acute needs of conflict affected communities with a support structure based in Turkey and Jordan.

GOAL’s work in Northern Syria is primarily in Idleb Governorate and Northern Aleppo Governorate. The program focuses on Food Security, WASH, Shelter, Livelihoods and Emergency response with a growing emphasis on cash and voucher modalities. GOAL implements directly, with over 500 staff based in Syria, as well as through Syrian NGO partners.

The RESTORE program will work at the household, community, and camp levels to improve community resilience and household’s coping strategies. At the household level, the program assures that families have access to diverse foods in adequate quantities,; its multi-donor funded emergency response program to its food security, winterization and shelter programming and complements foods assistance programming with basic needs assistance via Multi-Purpose Cash Assistance (MPCA). At the community level, GOAL provides affordable bread via bakeries and supports the WASH infrastructure that provides water throughout large sections of Idleb governorate. At the camp and collective center level, GOAL will work to upgrade settlements and camps’ water supply and facilitation infrastructure to prepare them to absorb future displaced households.;;

Overview of the role

The Shelter Coordinator (Shelter Co) will have strategic oversight of GOAL's Shelter strategy and operations across all GOAL's areas of operation in Northwest Syria. He/she will be responsible for ensuring that GOAL interventions respond to the local context in a sustainable manner and are closely coordinated with other GOAL sector programmes He/She will establish a long term strategic programme direction for GOAL’s shelter programme in Northwest Syria.

The Shelter Coordinator, who will work closely with the RESTORE Director and other members of the Programmes and Systems Team, is responsible for promoting and ensuring an organizational culture where GOAL’s; core values – Humanitarianism, Courage, Integrity, Respect and Partnership- are practiced, team work is encouraged and all staff feel valued.

Main responsibilities:

Responsibility #1:;; High Quality Programme Development, Management & Implementation

Estimated % of Time:; 30

  • The Shelter Co will provide dynamic programmatic leadership and strategic direction to ensure technical and financial integrity of all GOAL Shelter programmes, ensuring on-time and technical programme delivery, within relevant technical and donor technical specifications.
  • Ensure an integrated Shelter programme approach to the programme implementation while maintaining excellence and accountability to beneficiary population and the donor through promotion of community participation and ownership.
  • Plan, direct and coordinate technical and operational activities to ensure that project goals and objectives are accomplished with prescribed timeframes and funding parameters, and to exceptional quality
  • Ensure timely and technically appropriate responses to issues that may arise during implementation of Shelter programming and seek innovative and robust solutions to those issues.
  • Manage the Shelter budget through monitoring program implementation of activities versus spend rates, and ensuring that that donor budgets are adhered to, and modified, as necessary.
  • Lead on the development of tools, SOPs for the Shelter programme to increase replicability of programmes.
  • Work closely with the MEL Coordinator to ensure that a robust programme monitoring and evaluation framework exists to ensure quality and performance to standard.
  • Ensure GOAL Shelter Monitoring and Evaluation tools are fit for purpose and regularly evaluated, and monitoring results and reviewed and learnings are incorporated into the programmes
  • Ensure that achievements and best practices are captured and disseminated including the continual re-evaluation of programme activities and information, with resulting activity adjustments.
  • Ensure compliance with donor regulations and procedures, including compliance with GOAL’s internal policies and guidelines.
  • Encourage a learning and dynamic environment that facilitates two-way learning with various stakeholders, including other parts of GOAL.  Promote semi-annual programme learning and reflections to strengthen the quality of the program and to document learnings.
  • Work with the communications department to share information, stories and extract lessons learnt on Shelter programming, on the GOAL website and other public forums.

Responsibility #2:; Shelter Programme Technical Oversight

Estimated % of Time:; 20

  • Ensure Shelter technical standards are embedded into the Shelter programme.
  • Provide technical direction and and guidance to the Shelter team in Syria to assure quality implementation standards and HLP issues anticipated and; properly addressed.
  • Participate in the development of technical and innovation tools related to Shelter projects (eg ToRs for consultants and evaluators) in direct relation with Programme Directors, Senior Programme Quality Coordinator and MEL Coordinator.
  • Strengthen the capacity of the Shelter team to develop technical documentation (drawings, specifications and bills of quantities) Review and provide technical guidance on the documentation.
  • Stay abreast of the latest innovations, practices and technology in the Shelter sector to provide technical recommendations and input to programme development and strategy.
  • Provide technical assistance, or find alternative sources of technical advice as necessary, to programmes on Shelter, including low cost ;and innovative technologies.
  • Link with appropriate professional networks at country, regional and global levels to ensure that GOAL remains connected to current thinking and has an opportunity to influence others outside of the organisation.
  • Ensure commitment of the Shelter team to cross cutting areas such as gender, protection, DRR and environmental sustainability within all Shelter programming.

Responsibility #3:; Shelter Portfolio Growth

Estimated % of Time:; 20

  • Ensure that overall Shelter programme direction, vision and strategy are well defined and clearly communicated within the GOAL team and externally.
  • Provide Shelter sectoral leadership and technical support to rapid needs assessments and their analysis and ensure their linkage to wider Shelter strategy, programme plans and budgets.
  • Ensure Shelter assessments are conducted to feed into the growth of GOAL’s Shelter portofolio and respond to unmet needs.
  • Lead the discussion of Shelter programme priorities and explore, evaluate, and present new programme opportunities that leverage impact and/ or complement core activities.
  • Contribute to and support on the development and production of proposals and narrative reporting to donors, ensuring they are delivered on time and to a high-quality technical standard.

Responsibility #4:; Lead, Mentor, and Manage Shelter Programme staff

Estimated % of Time:; 20

S/he will be responsible for providing effective supervision, leadership, coaching and guidance to the Shelter ;staff located across the two countries (Syria and Turkey) and for the development of human resources to ensure a skilled, motivated and collaborative workforce.

  • Ensure the proper Implementation of GOAL’s performance management system for direct reports, including individual and project planning, regular feedback, coaching and mentoring, mid-term reviews and annual performance appraisals.
  • Support an organisational culture that reflects GOAL’s mandate, values, promotes accountability and high performance, encourage a team culture of learning, and innovation.
  • Oversee the recruitment and orientation of new direct reports
  • Maintain a focus on the training and development needs of the programmes team and support HR to arrange capacity development exercises as appropriate
  • Ensure that all key programme staff has a common and appropriate understanding of the programmatic approaches and priorities

;Responsibility #5: Representation and Networking Estimated % of Time: 10• Lead the team to be well positioned with donor, government, and strategic partners with respect to its current and future programme. Participate in the relevant donor, government, and civil society fora to promote good development practices and a relevant role for GOALs Shelter programmes.• Ensure GOAL is appropriately represented in external coordination mechanisms including the sector- specific clusters and technical working groups to ensure GOAL is represented as a key Shelter actor, and ensure coordination and demonstration of GOAL’s Shelter programme amongst key stakeholders.

Requirements (Person Specification)


  • Master level qualification in engineering or an equivalent area; OR equivalent senior experience in Shelter programming managing large complex humanitarian projects at a senior level.
  • Demonstrated years of experience of management of complex, high-value, multi-activity Shelter projects, with complicated logistics
  • Strong strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
  • Team leadership abilities with diverse/multi-disciplinary teams. Coaching skills.
  • Strong demonstrable experience in all aspects of programme management including programme planning, implementation, monitoring and evaluation, financial management and the design/utilisation of appropriate programme management tools, and the capacity to transfer this experience to others
  • Strong communications and presentation skills; able to develop tailored and persuasive messaging for varied audiences.
  • Proactive, resourceful, solutions-oriented, and results-oriented.
  • Demonstrated ability to effectively negotiate and collaborate with donors, partners, and stakeholders at all levels
  • Demonstrated track record of working across teams and fostering partnerships across a variety of stakeholders at a senior level.
  • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.
  • Travel: Ability and willingness to travel (up to 40%) to Turkey and regionally.


  • Experience working in the Syria Response and/or a strong demonstrated understanding of the country context and that of the wider Syria crisis.
  • Experience working with participatory approaches
  • Proficiency in Arabic.

Requirements: GOAL Competencies:

  • Adaptability
  • Innovation
  • Communication with Impact
  • Analytical and critical thinking
  • Problem solving
  • Strategic decision making
  • Coaching and mentoring
  • Managing Performance for Success
  • Planning and Organizing


General terms and conditions

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.


Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.; Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.; This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.; We would therefore advise interested applicants to submit an application as early as possible.

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