Donor Care and Campaigns Officer

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose 
As part of our Fundraising team, the Donor Care and Campaigns Officer (Part Time) plays a key role delivering a best-in-class support service to GOAL’s Individual Giving Donor. Reporting the Individual Giving Manager the primary aim of the role is to support our Individual Giving donor base, administration of the Tax Effective Giving CHY forms and to maintain donor records in as complete a manner as possible in GOAL’s CRM.

**Please note this is a part time position (20 hours per week) and will be based in our Dublin HQ in Dun Laoghaire**

Key Areas of Responsibility:

• Take lead responsibility for the annual Tax Efficient Giving (TEG) campaign
• Manager direct in-bound supporter & donor calls/emails as appropriate, including processing phone donations and providing relevant information on campaigns and events.
• Ensure accurate and up to date management of supporter data through GOAL’s CRM System
• Processing manual credit card transactions via Stripe and other payment gateways as needed
• Fielding queries related to GOAL’s donor engagement activities in general.
• Act as the primary contact point for supporter queries and ensure all GOAL supporters receive timely communication for their support.
• Manage outbound calls to donors, for appeals, events and tax cert acquisition.
• Complete ownership of the Thank You / Acknowledgement letter / receipt process, and prompt and accurate attention to donor queries
• identification of duplicate donors, merging records in CRM taking care to maintain data integrity and giving history.
• management of GDPR aspects of CRM

Skills & Qualifications

• Previous experience in a busy administrative role, ideally with a customer facing background (Customer Service, Reception, Office Management)
• Experience with posting payments/bookkeeping is an advantage (though not essential)
• Accurate with strong attention to detail
• Strong communicator (both written and verbal) comfortable dealing with a diverse range of queries form public
• Competence in Microsoft Office applications, hands on experience with CRM databases, and /or accounting systems is also an advantage.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

We strongly encourage you to apply even if you do not meet every single requirement listed.  At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie  

GOAL commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.