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Assistant Programme Director – Emergency, WASH & Shelter (Syria - Based in Jordan)


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Overview of the Position:

Reporting to the Syria Programme Director (SPD), the Assistant Programme Director (APD) for Emergency, WASH & Shelter (EWS) will assume a dynamic operational and strategic leadership role within the GOAL Syria Programme Department responsible for the implementation of GOAL’s Northwest Syria Emergency, WASH & Shelter programme ensuring its technical and financial integrity. The role will also encompass high-level relationship building and liaison with donors and GOAL partners as well as supporting the SPD to ensure that GOAL Syria is well positioned with donors, and strategic partners with respect to its current and future programmes.

The ADP will manage the Emergency, WASH & Shelter Programme Coordinators providing direct line management to staff in Turkey and Jordan.

The APD- Emergency, WASH & Shelter will be part of the GOAL Syria Programme Leadership Team working closely and in coordination with the SPD, Deputy Programme Director (DPD)– Quality and Technical, the Food Security, Nutrition & Livelihoods (FSNL) ADP and Senior Grants Coordinator to support the timely and quality implementation of GOAL’s programme portfolio and the development of future programming as part of GOAL Syria’s Emergency, WASH & Shelter humanitarian response.

Main responsibilities:;

Job Responsibility #1: Strategic Leadership, Quality & Management

% of Time: 40

Program Oversight and Quality

  • Ensure the successful, timely and quality implementation of GOAL’s Emergency, WASH & Shelter programme, and associated programme deliverables.
  • Plan, direct and coordinate technical and operational Emergency, WASH and Shelter activities to ensure that project goals and objectives are accomplished with prescribed timeframes and funding parameters.
  • Oversee day-to-day implementation working closely with and across the senior programme management team to ensure adherence to donor requirements as well as Financial, HR, Procurement, Logs and IT policies and procedures. Provide direct support to Emergency, WASH and Shelter Coordinators on program implementation planning and monitoring (procurement planning, budget design, forecast and follow-up, donor reports, technical reports, etc.)
  • Provide overall guidance and direction to the program team on achieving agreed targets and strategic objectives for the Emergency, WASH & Shelter department. Lead the program team in the adherence to the work plans, accomplishment of targets and determination of factors affecting program implementation as well as planning and execution of action to mitigate the negative impact.
  • Participate and support in annual vulnerability targeting criteria revision process.
  • Ensure grant-specific program management tools are maintained by Programme Coordinators, namely but not restricted to sector work plans, procurement plans, HR plans and pipelines in consultation with other relevant Programme Coordinators, Technical Leads, Systems and Finance.
  • Regularly review Emergency, WASH & Shelter programme SOPs and procedures and support their development through the Programme Coordinators in line with best practice and beneficiary needs.
  • Ensure Emergency, WASH & Shelter Programme Coordinators are supported to routinely liaise with key departments. i Specifically, to ensure GOAL Syria programme has:
  • the appropriate staffing and resources required for effective and efficient programme delivery,
  • quality and timely supply chain management and delivery of project commodities and equipment.
  • Ensure harmonization and coherence of early recovery and Emergency, WASH & Shelter approaches, and activities across all programming with the development of project implementation plans and regular follow-up.;
  • In collaboration with GOAL Accountability, Compliance, and Investigations teams, ensure the development, support, and implementation of proper systems to reduce the risk of corruption and conflict of interest; and increase accountability and transparency of GOAL Syria operations.;
  • In collaboration with the GOAL Syria GESI advisor, support and facilitate operational mainstreaming of, gender, inclusion, and safe programming aspects in Emergency, WASH & Shelter project implementation.
  • Work closely with the DDP-Quality and Technical, Senior Programme Quality Coordinator, Accountability Coordinator and GOAL Syria’s Gender Equity & Social Inclusion Advisor to ensure that GOAL Syria’s programme portfolio is Safe, Accountable, Gender-responsive and Socially Inclusive.
  • Promote synergies and collaboration between and within sectors in programme implementation and collaboration between Programme and Programme Quality (PQ) teams, including strategic inputs to assure effective and accountable programme quality oversight.
  • Flags to Grants, relevant Technical Leads and SPD concerns, which may negatively affect program implementation and present proposed solutions after consultation with programme teams.
  • Contribute to the identification and evaluation of risks associated with GOAL Syria program activities and support the development of mitigation plans in consultation with Area Management Teams.

Strategic Programme Design and New Business Development

  • Develop strategic positioning for the GOAL Syria Emergency, WASH & Shelter department as part of the Annual Country Planning Strategy and Annual Country Funding Strategy processes.
  • Lead as required and support SPD in development of sector specific exit strategies and integration of an early recovery lens.
  • Assess on a regular basis new geographical area of interest and/or confirm existing areas in NWS according to NWS Emergency, WASH & Shelter needs and the GOAL Syria country and funding strategic plans.
  • Support new Emergency, WASH & Shelter proposal and concept note development to ensure high quality technical submissions and donor reporting across all Emergency, WASH & Shelter program activities and GOAL and donor standards.
  • Contribute and support the SPD in the development of GOAL Syria country and funding strategic plans.

Monitoring, Evaluation & Accountability

  • Through GOAL Syria’s programmatic footprint, ensure the regular analysis and reporting of NWS Emergency, WASH & Shelter needs, and linkages at GOAL Syria country level through regular high quality field assessments, participation in coordination forums, regular consultation with stakeholders and collection of secondary data.
  • Oversee and support with GOAL Syria NWS Needs Assessments across Emergency, WASH & Shelter sectors in close coordination and collaboration with Programme Quality department.
  • In collaboration with the Programme Quality department, support the appropriate development, and implementation of high-quality technical monitoring systems, indicators and supporting tools to monitor needs as well as the impact and outcome of Emergency, WASH & Shelter programmes.
  • Support internal and external evaluations and third-party monitoring of current and previous Emergency, WASH & Shelter, programmes in the operational area in a manner that facilitates organizational learning.;
  • Support the Programme Quality Department to ensure close monitoring and documentation of program implementation against indicators and objectives.

Knowledge Management and Learning

  • Promote and support a dynamic learning environment across programme sectors and GOAL partners that facilitates two-way learning with various stakeholders.
  • Lead Emergency, WASH & Shelter Programme Coordinators on the development of an annual Emergency, WASH & Shelter Learning Agenda in partnership with the PQ department. Participate with the PQ department in the design and implementation of operational research initiatives to support programmatic learning across Emergency, WASH & Shelter sectors.
  • Collaborate with the Programme Quality Department to ensure that programmatic achievements and best practices are captured and disseminated internally and externally. Participate in GOAL Syria and partner programme Learning and Reflection Review Workshops to capture learnings and strengthen GOAL Syria’s adaptive management approach supporting programme design and quality improvements
  • Support learning and application of innovative approaches in Emergency, WASH & Shelter programming in collaboration with other GOAL technical departments, partners, and peer organisations.
  • Ensure documentation and capitalization of lessons learnt and good practices; and contribute to the preparation of publications, where applicable.
  • Work in close relation with Emergency, WASH & Shelter technical counterparts at GOAL HQ and ensure GOAL Syria participation in HQ technical network and working groups.

Budget Oversight & Programme Compliance

  • Oversee and lead decision making around donor budget management, monitor burn rates versus implementation progress across Emergency, WASH & Shelter activities; facilitate budget allocations in consultation with SPD, and with guidance from technical leads. Lead budget and staffing list modification processes when required.
  • Ensure Emergency, WASH & Shelter Programme Coordinators supervise and approve budgets in terms of expenses, projections, under and overspends, and timely allocations, and adopt early measures to address potential diversion from planned spending.
  • In collaboration with Finance and Grant Management, oversee all Emergency, WASH & Shelter program funds in-line with GOAL Syria regulations and donor compliance.
  • Work closely with the Grants Management, Partnership & Compliance Teams to ensure donor compliance for GOAL Syria Emergency, WASH & Shelter programmes, and partnerships.
  • Ensure compliance with BHA, OCHA, ECHO regulations and procedures, including compliance with GOAL’s internal policies and guidelines.


  • Ensure Grants Management, and Partnership Unit are supported in preparation and submission of Emergency, WASH & Shelter technical and program reports as per grant agreements.
  • Ensure the production of high-quality Emergency, WASH & Shelter donor reports.

Job Responsibility #2:; Lead, Mentor, and Manage the Food Security, Livelihoods, Nutrition & SME Programme Staff

% of Time: 25

Directly line manage Emergency Coordinator, WASH Coordinator, and Shelter Coordinator providing guidance and direction on implantation plans, workload management. priority setting, and task management.

;Job Responsibility #3: Partnerships

% of Time: 10

  • Facilitate and support the establishment of links with various Emergency, WASH & Shelter actors working in the same NWS operational areas and propose partnerships where relevant and appropriate
  • Collaborate with the Partnership Unit in developing GOAL Syria’s Emergency, WASH & Shelter new partner and localisation strategy in the context of GOAL Syria’s Emergency, WASH & Shelter programming. Contribute to and participate in new Emergency, WASH & Shelter partner mapping and selection processes as required.
  • Provide oversight on strategic programming issues, promoting alignment between GOAL Emergency, WASH & Shelter strategic positioning and partners in programme design, methodologies, founded on core humanitarian principles and standards.

;Job Responsibility #4: Representation, Donors Engagement and Networking:

% of Time: 20

  • Ensure active presence and participation in inter-agency Emergency, WASH & Shelter thematic meetings, clusters, and technical working groups to identify areas for coordination and collaboration. Ensure staff representing GOAL are positively contributing to coordination, representation, and information sharing.
  • Attend meetings with organizations, donors and stakeholders as required and assigned by the SPD.

;Job Responsibility #5:; Contribute to strategic country level processes and initiatives:

% of Time: 5

  • Support an organisational culture that reflects GOAL’s mandate, values, promotes accountability and high performance, encourage a team culture of learning, and innovation.
  • The office holder may be requested to support the SPD as required in regard to:
    • Departmental management and leadership, and the streamlining and implementation of Programme departmental processes and procedures.
    • Delegate for the SPD during times of their absence from the office.

Requirements: Technical & Functional skills


  • Bachelors degree or equivalent in relevant fields in International Development, Civil Engineering, Public Health or related field.
  • Minimum of 7 years’ total humanitarian emergency experience in fragile or challenging and complex contexts
  • Minimum 5 years Field-based NGO technical experience in Emergency, WASH or Shelter
  • Minimum of 3 years of management responsibility of overseeing comprehensive and integrated WASH, shelter and/or emergency programs
  • A proven strong multi-purpose cash-based programming background.
  • Demonstrated ability in project management, donor/relationship management, donor compliance and requirements, budget management, financial analysis, and coordinating processes across stakeholders, ideally supporting projects in fragile countries and/or with USAID, ECHO and OCHA funding
  • Experience managing ECHO, USAID/Bureau of Humanitarian Assistance and OCHA funded programs, including global mechanisms, and knowledge of donor technical and operational requirements.
  • Sound knowledge of humanitarian international standards, policies and procedures including the Red Cross and Red Crescent Code of Conduct, HAP-I Standard, ECB Good Enough Guide, Sphere Standard, Core Humanitarian Standards, donor requirements and Accountability to Affected Populations framework.
  • Strong computer skills (MS Word, Excel, Outlook, Teams and Power Point)
  • Strong English communication skills (both oral and written).

Strongly Preferred

  • Masters degree or equivalent in relevant fields in International Development, Civil Engineering, Public Health or related field
  • Strong preference for a candidate with experience using market-based modalities in emergency/early recovery contexts.
  • Experience in providing input to strategic and operational plans and organizing resources to achieve results
  • Demonstrated organizational, time management, and analytical skills Commitment to and proven track record in managing accountable, transparent, and inclusive programming in complex contexts.
  • Fluency in Arabic (verbal and written)

Requirements: GOAL Competencies

  • Communication: Skilled communicator and ability to work effectively across multiple cultures, including remotely.
  • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.
  • Work style: Highly organized team player, pro-active and with demonstrated strong personal initiative and interpersonal skills.
  • Travel: Ability and willingness to travel to Turkey and regionally when required.

General terms and conditions

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.


  • Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Our package includes a competitive salary, 22 days annual leave and the possibility to join our Health care scheme. Additional benefits are available after 12 months of service. Candidates must be entitled to work in Ireland at the time of application.

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated.; Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible.; This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date.; We would therefore advise interested applicants to submit an application as early as possible.

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