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Closing date for applications : 5pm on Monday December 6th

Established in 1977, GOAL is an international humanitarian agency currently operating in 14 of the world’s most vulnerable countries, GOAL delivers a wide range of humanitarian and development programmes, ranging from humanitarian relief in disaster situations, to focusing on nutrition, food security, and building greater resilience and sustainable livelihoods.

GOAL has an annual budget of an estimated €115 million and is supported by a diverse range of donors including the Governments of Ireland, UK, USA, the European Union, individuals, trusts and foundations. GOAL values the power of partnership and works with local and international partners to achieve its mission.

Job Purpose

A member of Goals’ Senior Management Team, the Director of Corporate Services and Technology provides strategic direction in the development of GOALs business operation processes and technology to support Goals’ strategic objectives. The diversity of the portfolio includes management responsibility for Procurement, Logistics, IT and Risk management. The role requires a close working relationship with a wide range of teams including Finance, HR, Programmes, Facilities, Fundraising and Compliance.; The highly desirable individual profile includes an individual who has a proven track record in change management, fostering a culture of creativity, collaboration and learning, and is responsive to the many demands on GOAL’s business operations processes and systems.

Key Responsibilities:

  • Lead the strategic development of GOAL's Global Logistics and procurement, Technology and Risk functions. This includes liaising with the various management teams to achieve strategic objectives of the organisation.
  • Oversee the development and transformation of business systems and play a lead role in the agency’s effort to achieve operational excellent through the strategic use of technology.
  • Implement GOAL’s digital transformation strategy in programmatic technology work through the optimisation of staff digital skills, cyber risk awareness and mitigation, and adaption of business processes to achieve efficiencies and effectiveness of GOALs processes and use of resources.
  • Monitor and develop the Logistics and Procurement function in GOAL to ensure continuous innovation and the highest standard in service delivery to GOAL.
  • Direct GOALs strategic risk function in defining risk appetite for GOAL, foster a risk management mindset, and drive a risk thought process into the strategic and cross-functional decision making.
  • Liaise with the Director of People and Organisation and Development to establish and lead best practice strategies within the function, and ensure a field focus to achieve the key strategic organisational people agenda.
  • Engage in networking to secure pro-bono services for GOAL’s business services and support functions.
  • Represent GOAL senior management at advisory and board level and externally at networking opportunities including with peer agencies in the INGO sector.
  • Undertake such other duties as may be directed from time to time by the Chief Executive Officer.

Behaviours (Values in practice)

  • Act as a representative of GOAL and demonstrate the highest standards of behaviour towards children and vulnerable adults both in your private and professional lives.
  • High level capacity and demonstrated skill in setting vision, strategy and the ability to implement on a practical level.
  • Demonstrable strategic and creative leadership, management and coordination skills in a network setting.
  • High level skills for and experience in influencing, motivation, team-building and facilitation.
  • Sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.

Requirements (Person Specification)


  • Minimum of 7 years’ experience in a senior leadership role in an international organization.
  • MBA/Masters level qualification in a relevant discipline (Management, IT, Business, Logistics) or significant experience.
  • Candidates should possess a high level of technical expertise in these functions and should have led successful change management initiatives.
  • Proven experience of delivering transformational change to business strategy, processes, services and systems for complex organisations
  • Experience in managing complex projects and systems such as ERP, Business Intelligence, and/or CRM applications using a variety of life cycle methods (e.g., waterfall, package-based, agile).
  • Exceptional leadership skills and experience of managing digital and/or technology functions, with a proven ability to set strong direction and a compelling future vision at all levels
  • Exceptional communication skills both written and verbal, ability to summarise complex issues, and tailor communications to different audiences and cultures.
  • Strong resource planning experience and demonstrated ability in strategic resource allocation
  • A strong team leader who can motivate and mentor team members
  • Comfortable working with virtual teams, dispersed geographically and able to travel globally as needed
  • Ability to think, plan and act strategically
  • A strong knowledge of IT, HR, Compliance and Risk
  • A proven track record managing major change projects in organisations.

Highly Desirable

Acknowledging that GOAL is an international organisation operating in highly complex and high-risk environments, it is desirable to attract an individual who has:

  • Proven knowledge and experience of developing country contexts with previous experience of working with an international NGO
  • Project and Change Management Certification, PMI, PRINCE2, Prosci or equivalent.
  • Experience with or knowledge of major institutional donor regulations.
  • Additional languages (French, Spanish, or Arabic preferred).


Children and vulnerable adults who encounter GOAL as a result of our activities must be safeguarded from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm.

One of the ways that GOAL demonstrates its commitment to an ongoing safeguarding work environment is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behavior protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.

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