Job Title: RESTORE Programme DirectorCountry: Syria ResponseLocation: Amman, Jordan Reports to: Syria Programme Director
General Description of the ProgrammeGOAL is an international emergency and development NGO dedicated to alleviating the suffering of the poorest and most vulnerable. GOAL was established in 1977 and is currently operational in 14 countries world-wide. GOAL began operations within Northern Syria in 2012 responding to the acute needs of conflict affected communities with a support structure based in Turkey and Jordan.GOAL’s work in Northern Syria is primarily in Idleb Governorate and Northern Aleppo Governorate. The programme focuses on Food Security, WASH, Livelihoods and Emergency response with a growing emphasis on cash and voucher modalities. GOAL implements directly, with over 500 staff based in Syria, as well as through Syrian NGO partners.The RESTORE programme will work at the household, community, and camp levels to improve community resilience and household’s coping strategies. At the household level, the programme assures that families have access to diverse foods in adequate quantities, its multi-donor funded emergency response programme to its food security, winterization and shelter programming and complements foods assistance programming with basic needs assistance via Multi-Purpose Cash Assistance (MPCA). At the community level, GOAL provides affordable bread via bakeries and supports the WASH infrastructure that provides water throughout large sections of Idleb governorate. At the camp and collective center level, GOAL will work to upgrade settlements and camps’ water supply and facilitation infrastructure to prepare them to absorb future displaced households. Overview of the roleThe RESTORE Director leads all aspects of the leadership and management of the RESTORE Programme. Ensures the project is implemented and adapted to meet donor expectations in terms of timely and quality results and budget. Promotes coordination between programme and system leads. Serves as the primary point of contact to the donor and leads on coordination with all programme stakeholders including partners. The WASH component of the programme will be managed under a separate department but RESTORE director will have dotted line management to the WASH Coordinator.The RESTORE Director, works closely with the Syria Programme Director and other members of the Programmes and Systems Team, is responsible for promoting and ensuring an organizational culture where GOAL’s core values – Humanitarianism, Courage, Integrity, Respect and Partnership- are practiced, team work is encouraged and all staff feel valued.
Responsibility #1: High Quality Programme Development, Management & ImplementationEstimated % of Time: 35• The RESTORE Director will provide dynamic programmatic leadership and strategic direction to ensure technical and financial integrity of the RESTORE programme.• Ensure an integrated approach to the programme implementation, while maintaining excellence and accountability to beneficiary population and the donor. • Manage and mitigate risk through monitoring national and regional issues that may impact staff and programming and adapt the programme as needed. Contribute to regular programme risk analysis and development of mitigation plans in consultation with Area Management Teams.• Plan, direct and coordinate technical and operational activities to ensure that project goals and objectives are accomplished with prescribed timeframes and funding parameters. • Ensure compliance with FFP/OFDA regulations and procedures, including compliance with GOAL’s internal policies and guidelines.• Oversee programme planning (i.e., development of work plans and operating budget) and reporting (i.e., review and approve periodic budgets and reports), assuring they are delivered on time and to exceptional quality standards. • Manage the RESTORE programme budget through monitoring programme implementation of activities versus spend rates, and ensuring that that donor budget is adhered to, and modified, as necessary. • Ensure that achievements and best practices are captured and disseminated including the continual re-evaluation of programme activities and information, with resulting activity adjustments.• Promote synergies and collaboration between and within sectors in programme implementation and collaboration between Programme and Programme quality teams, including strategic inputs to assure effective programme quality oversight• Ensure cross-cutting themes e.g. CHS & relevant technical standards, such as Sphere, are mainstreamed in the RESTORE programme, where appropriate and relevant. • Encourage a learning and dynamic environment that facilitates two-way learning with various stakeholders, including other parts of GOAL. Promote semi-annual programme learning and reflections to strengthen the quality of the programme and to document learnings.
Job Responsibility #2: Lead, Mentor, and Manage RESTORE Programme staff Estimated % of Time: 25S/he will be responsible for providing effective supervision, leadership, coaching and guidance to the RESTORE staff located across the three countries (Jordan, Syria and Turkey) and for the development of human resources to ensure a skilled, motivated and collaborative workforce.• Ensure the proper Implementation of GOAL’s performance management system for direct reports, including individual and project planning, , regular feedback, coaching and mentoring, mid-term reviews and annual performance appraisals. • Support an organisational culture that reflects GOAL’s mandate, values, promotes accountability and high performance, encourage a team culture of learning, and innovation.• Oversee the recruitment and orientation of new direct reports and support Programme coordinators in the recruitment and orientation of Project staff. • Maintain a focus on the training and development needs of the programmes team and support HR to arrange capacity development exercises as appropriate.• Ensure that all key programme staff has a common and appropriate understanding of the programmatic approaches and priorities
Job Responsibility #3: Coordination and Collaboration with other departmentsEstimated % of Time: 15• Coordinate closely with other programme department head (Emergency Coordinator, WASH Coordinator, Senior Programme Quality Coordinator, Partnership Coordinator) to ensure integration and collaboration amongst the different RESTORE components.• Liaise with the Systems and Finance Departments to ensure the RESTORE programme has: o the appropriate staffing and resources required for effective and efficient programme delivery,o quality and timely supply chain management and delivery of project commodities and equipment. o Timely budget and expenditure monitoring
• Promote a culture of collaboration and communication between the programme and systems/finance teams.• Assure that RESTORE team understands and is adhering to Financial, HR, Procurement, Logs and IT policies and procedures. Provide suggestions for improvement.
Responsibility #4: PartnershipsEstimated % of Time: 15• Provide oversight on strategic programming issues, promoting alignment between GOAL and partners in key approaches, methodologies, and principles.• Ensure inclusion of partners into programme design, grants management processes and programme quality activities.
Responsibility #5: Representation and Networking Estimated % of Time: 10• Lead team to be well positioned with donor, government, and strategic partners with respect to its current and future programme. Participate in the relevant donor, government, and civil society fora to promote good development practices and a relevant role for RESTORE• Ensure GOAL is appropriately represented in external coordination mechanisms including the sector- specific clusters and technical working groups.
RequirementsEssential:• Master level qualification in social sciences or an equivalent area; OR equivalent senior experience in relevant programmatic areas of food security, WASH, shelter and emergency programming managing large complex humanitarian projects at a senior level.• Demonstrated experience of management of complex, high-value, multi-activity projects, with complicated logistics• Strong strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.• Team leadership abilities with diverse/multi-disciplinary teams. Coaching skills.• Strong demonstrable experience in all aspects of programme management including programme planning, implementation, monitoring and evaluation, financial management and the design/utilisation of appropriate programme management tools, and the capacity to transfer this experience to others• Strong communications and presentation skills; able to develop tailored and persuasive messaging for varied audiences.• Proactive, resourceful, solutions-oriented, and results-oriented.• Proven managerial experience in food security and livelihoods, WASH, emergency programming or related fields in a management capacity.• Demonstrated ability to effectively negotiate and collaborate with donors, partners, and stakeholders at all levels• Demonstrated track record of working across teams and fostering partnerships across a variety of stakeholders at a senior level. • Adaptability and flexibility: Ability to manage a large workload and multiple tasks in a fast-paced environment with tight deadlines, and to continually reprioritise multiple tasks as a result of new information.• Travel: Ability and willingness to travel (up to 40%) to Turkey and regionally.
Desirable• Experience working in the Syria Response and/or a strong demonstrated understanding of the country context and that of the wider Syria crisis.• Experience managing FFP/OFDA funded programming specifically emergency or/or resilience focused programme in a conflict/post conflict environment• Proficiency in Arabic.
General terms and conditions
A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:• Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.• Report any concerns about inappropriate behaviour of a GOAL staff or partner.SafeguardingChildren and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Our package includes a competitive salary, 20 days annual leave and the possibility to join our Health care scheme. Additional benefits are available after 12 months of service.
GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.