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Operations Manager

Job DescriptioN

Background and role

  • Based in GOAL Head Office Dublin, the Operations Team is a part of GOAL’s Programme Operations Department. Working closely with the other HQ departments, the Operations Team acts as the primary operational link between GOAL’s country offices and HQ, liaising with the 13 countries programmes.

Reporting to the Head of Programme Operations (HOO), the Operations Manager provides leadership and guidance to a team of Desk Officers & Programme Support Officers, and supports the continued development and quality of the programmes operations and its systems, and ensures the delivery of key processes and projects within the department.

Key Functions:

General Management:

  • Lead the HQ Operations team: Desk Officers and support officers, to successfully develop and execute annual workplans
  • Assume responsibility for the development and successful execution of the Operations Team’s Targeted Operations Model (TOM), including oversight on the delivery of the team’s annual workplan and achievement of all milestones and key performance indicators.
  • Oversee the performance and development of the team, by ensuring clear KPIs are set and regular team meetings held
  • Work with the Head of Operations and Director of International Programmes (DIP) to improve effectiveness and efficiencies of the team to support country teams
  • Coordinate annual budgeting process with country teams in partnership with HOO and actively engage in risk management

Donor Grant Administration

  • Responsible for leading on GOAL’s grant administration, donor contracts processes, proposal submission processes,
  • Monitor adherence to contracts, Ensure production and submission of timely high-quality donor reports and development of a strong working relationships with key strategic funding partners
  • Ensure all donor registrations are kept accurate and up to date.
  • Ensure strong cross functional relationships with HQ teams to maximise synergies and support for overseas field operations
  • Produce monthly reports for HOP on key strategic issues and program performance by donor contracts
  • Responsible for regular engagement with MEAL team to ensure close monitoring of program execution to achieve objectives
  • Ensure strong maintenance of accurate project/programme information on the Grant Management System (GMS) and intranet country pages and ensure compliance with process and system requirements.

Processes facilitation and project management

  • In conjunction with the HOO, support the roll out of key Operations Team facilitated processes such as the field risk and strategic planning and monitoring processes as required
  • Promote cross team learnings: systems, processes, program outcomes
  • Develop project management systems and tools for use by field and HQ staff, including the development of relevant toolkits and manuals as required.
  • Contribute to progressing GOAL’s partnership / localisation agenda via the provision of strategic and administrative support such as attending and following up on actions arising from GOAL’s Partnership Working Group; review and inputting to GOAL’s evolving partnership strategy; ensuring that the GMS is up to date with partnership information; etc.



  • A minimum of seven years work in the development and/or humanitarian sector, preferably in management roles.
  • A minimum of four years working overseas for an INGO or similar.
  • Relevant Masters level qualification.
  • Previous overseas experience - Relief and Development, in a management role is highly desirable.
  • Significant knowledge and experience dealing with major donors including EU, USAID, OFDA, DFID, Irish Aid, UN agencies and others.
  • Excellent communication skills are essential – written and oral
  • Must be a self-starter, and possess excellent organisational skills and solution orientated.
  • Must be experienced in analysing reports, extracting relevant data and deliver high quality presentations.
  • Strong IT skills, notably in use of Word, Excel, PowerPoint.
  • Fluent in spoken and written English and fluency in a second language, preferably French, Spanish or Arabic is highly desirable.
  • A commitment to GOAL’s values and behaviours is crucial as is the ability to work as part of a team.

Accountabilitywithin GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas ofaccountability: 1)Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a childor vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.


Children and vulnerable adults whocome into contact withGOAL as a result of our activitiesmust be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Equal Employer Statement

Consistent with GOAL’s core values of humanitarianism; integrity; respect; partnership and courage, we place a significant emphasis on equality in our working environment.

GOAL is committed to treating all its employees with dignity and respect and values diversity, which it believes enriches an organisation. To reinforce this commitment, all company activities, policies, practices and procedures are to be carried out in accordance with this global standard.

All employees share in the responsibility for fulfilling GOAL’scommitment to equal employment opportunityand equal treatment. GOAL does not discriminate against any employeeor volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

GOAL believes that our strong commitment to equal opportunity and equal treatment helps to ensure that there is no unjustified discrimination in the recruitment, hiring, training and development, promotion, compensation, benefits, retention, and discipline of staff and volunteers.

GOAL aims to provide a work environment that fosters fairness, equity, and respect for social and cultural diversity, and that is free from discrimination, harassment [andvilification] as determined by applicable laws.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.

Our package includes a competitive salary, 22 days annual leave and the possibility to join our Health care scheme. Additional benefits are available after 12 months of service. Candidates must be entitled to work in Ireland at the time of application.

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

You need to hold a valid work permit/EU citizenship enabling you to work in Ireland to apply for this job

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