Global Programme Operations Officer

About GOAL

Founded in 1977, GOAL is a global humanitarian and development organization dedicated to working with vulnerable communities in over 14 countries across Africa, the Middle East, and Latin America. Our mission is to support the world’s poorest and most marginalized people—those affected by conflict, climate change, and inequality. We focus on systems change, innovation, and locally led solutions to drive sustainable impact.

About the role
GOAL is hiring for a Global Programme Operations Officer (GPOO) to join our HQ team in Dublin. Reporting to the Director of International Programme Operations, you’ll be responsible for coordinating the HQ Programme Operations Department, providing support to the Director of Programme Operations and Global Desk Team and leading key operational processes.

This is a fantastic opportunity for a humanitarian professional with strong coordination skills, a background in international NGOs, and a passion for data-driven decision-making. Based in our HQ in Dun Laoghaire, Co Dublin (**Please note we operate a flexible hybrid working policy and require our employees to attend the office 2 days per week**)

Key Responsibilities:

• Provide high-level coordination and administrative support to the Director of Programme Operations and the wider HQ Operations team.
• Support global desk teams and regional directors with operational processes, donor coordination, and digital solutions.
• Lead and manage key HQ operational processes including project reviews, risk registers, dashboards, and donor due diligence.
• Coordinate internal communications, global events, and strategic projects across GOAL’s international programmes.
• Maintain and improve digital tools, SharePoint sites, and data systems to enhance operational efficiency.

What We’re Looking For:

• Previous experience in a similar HQ-based coordination role within an INGO.
• Strong understanding of donor requirements (e.g., USAID, ECHO, Irish Aid, FCDO, UN agencies)
• Demonstrated knowledge and Understanding of Portfolio & Data Management to include proposal, report writing and appraisal, managing grant database.
• Excellent data analysis and digital tool skills (e.g., Excel, Power BI, SharePoint).
• Strong interpersonal, communication, and problem-solving skills.
• Fluency in English is essential; additional languages (French, Spanish, Arabic) are a plus.
• PMD-Pro or equivalent project management certification preferred.

Why Join GOAL?

• Be part of a mission-driven team making a real difference in the world.
• Work in a collaborative, inclusive, and innovative environment.
• Contribute to global humanitarian efforts and support frontline teams.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

We strongly encourage you to apply even if you do not meet every single requirement listed.  At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie  

 GOAL commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL
A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding
Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.