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Get in touch

GOAL HEADQUARTERS ARE BASED IN DUN LAOGHAIRE, CO. DUBLIN, IRELAND.
WE ALSO HAVE OFFICES IN LONDON AND NEW YORK

GOAL HQ

Carnegie House,
Library Road,
Dun Laoghaire,
Co. Dublin, A96 C7W7
Ireland

Tel: 00 353 (0)1 2809779
Fax: 00 353 (0)1 2809215
Email: info@goal.ie

Postal Address:
GOAL, PO Box 19,
Dun Laoghaire,
Co. Dublin

GOAL UK

GOAL (International)
Kemp House
152-160 City Road
London
EC1V 2NX

Email: infouk@uk.goal.ie

GOAL USA

Box 4551,
New York,
NY 10163,
USA

Email: info@us.goal.ie

GOAL UGANDA

Main Office:
Located on plot 244/45, Lubbobo Close,
Off Tank hill road in Muyenga, Mankindye Division,
Kampala District,
Uganda

info@ug.goal.ie

GOAL Uganda also has field offices in Abim, Agago, Bugiri, Fort Portal, Kaabong and Lira

FORM

IE DEPARTMENTS

FUNDRAISING

For fundraising queries, please email fundraising@goal.ie

MEDIA

To contact our media office, please email media@goal.ie

TENDERS

To view and bid for GOAL tenders, please click here

QUERIES/COMPLAINTS

GOAL is committed to resolving public concerns in an appropriate, fair and timely manner.
Please alert us to any issues you might have by completing the form below.

FORM

COMPLAINTS POLICY

GOAL values complaints and feedback because it; helps GOAL to make our programmes better by identifying problems early on, maintain trust in GOAL, increases transparency, encourages respectful and ethical behaviour by staff, assists communities in taking on challenges themselves and assists GOAL in saving money. Specifically, complaints and feedback are invited which relate to:

a) GOAL’s current country programme activities and plans;

b) Staff, consultants or volunteers working for GOAL or partner organisations programmes; and

c) GOAL’s publications, advocacy campaigns or fund raising activities.

Complaints and feedback can be made through the following ways:

1) On the GOAL website https://www.goalglobal.org/contact there are buttons for making complaints or giving feedback.

2) Letters (preferably in English) should be sent to the following address in a sealed and stamped envelope: Internal Audit, GOAL Office, 12/13 Cumberland Street, Dun Laoghaire, Co. Dublin. The envelope should be marked for the attention of Internal Audit.

3) By phone: you can call the GOAL Dublin office reception at +353-1-2809779. Note that this is not a free phone number. If you are in a country where GOAL operates a programme, you may request to be called back. Note that the GOAL Dublin office is open from 9am to 5.00 pm. In terms of time zones Ireland is (GMT +1).

4) By visiting the GOAL Dublin office, which is located at 12/13 Cumberland Street, Dun Laoghaire, Dublin, Ireland. Office hours are 9.00 am to 5.30 pm Monday to Friday (excluding public holidays). You will be asked a series of questions in order for the receptionist to fill in a standard complaints and feedback form.
GOAL will endeavour to deal with all complaints received within 4 working weeks however due to the administrative burden we cannot guarantee responses in all cases. Complaints and feedback by email will receive an automatic acknowledgement receipt. The level of confidentiality that it is feasible for GOAL to extend, depends on the nature of the complaint. However GOAL endeavours to protect the identity of persons who make a complaint.

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