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About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose
We’re recruiting for a Global Operations Manager to join our programmes team.  As a senior leader you’ll contribute to the leadership, direction and processes of GOAL’S Programme teams and initiatives globally. Reporting to the Director of Programme Operations you’ll drive drive effective operational, strategic and risk management plans across GOAL’s programme teams as key bridge between the Director of Programme Operations and the various programmes teams (both in HQ and Countries of Operation). You’ll liaise with Regional and Country Directors in the implementation of programmes and the identification and resolutions of any challenges/issues they face.

Key areas of Responsibility:

  • Operational Management:
    Working closely with RDs and departmental heads to maintain an excellent understanding of field activities & issues, keeping the DIP and other HQ stakeholders informed of progress and flagging potential issues.
  • Administration, information, & risk management:
     Ensure effective administrative support to GOAL’s Programmes departments contributing to the implementation of GOAL’s global programme portfolio and the management of field risk.
  • Strategic management:
    Facilitate and contribute with the development of global and country level strategy.
  • Representation:
    Representation of the Programmes team both internally and externally with (Institutional Donor and partners)
  • Reporting:
    Undertake executive tasks such as preparation of quarterly and annual board reporting packs and create board advisory committee dashboards

The Person
A senior leader with proven sector experience, demonstrated knowledge and understanding of field programmes is key.
Previous Experience in a similar senior operations role ideally in a global NGO
Committed to performance measurement and continuous improvement.
Good problem-solving and analytical skills with a proven ability to derive useful data insights.
Stakeholder management – ability to build strong working relationships with senior stakeholders.
Good communicator with ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to speak and write French, Spanish or Arabic is desirable.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.
All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

 

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.